Refund policy

Returns and refunds

We want every Momiel piece to feel right. If something is not, we will make it simple.

Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, please email hello@momiel.com within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund. There is no need to return the item.

Change of mind

If something isn't quite right for you, you may return unused, unwashed items in their original packaging within 30 days of delivery. Please email us first and we'll send return instructions. Return shipping is paid by the customer, and once the item arrives and is inspected, we'll issue the full item value as Momiel store credit, valid on any future order. For hygiene reasons, silk that has been used or washed cannot be returned unless it has a defect. Original shipping charges are non-refundable.

Refunds

Approved refunds are returned to your original payment method within 5–10 business days. Duties and taxes are included in our prices, so there are no separate import charges to reclaim.