We want every Momiel piece to feel right. If something is not, we will make it simple.
Damaged, defective or wrong items: 30 days to tell us
If your order arrives damaged, defective or not as ordered, email hello@momiel.com within 30 days of delivery with your order number and a photo. We'll send a replacement or a full refund, and there's no need to return the item.
Change of mind
If something isn't quite right for you, you may return unused, unwashed items in their original packaging within 30 days of delivery. Please email hello@momiel.com first with your order number and we'll send return instructions. Return shipping is paid by the customer, and once the item arrives and is inspected, we'll issue the full item value as Momiel store credit, valid on any future order. For hygiene reasons, silk that has been used or washed cannot be returned unless it has a defect. Original shipping charges are non-refundable.
Refunds
Approved refunds are returned to your original payment method within 5–10 business days. Duties and taxes are included in our prices, so there are no separate import charges to reclaim.
Contact
Email hello@momiel.com with your order number. We reply within one business day.
See our full Refund policy.